Shipping Policy

Effective Date: 08/18/2026

At Sixpence Handmade, all finished products are made to order. While we may keep blank products and materials in stock, finished products are not produced until an order has been placed.

Please review the information below regarding production times, shipping, delivery, and USPS-related issues before placing your order.

1. Production and Lead Time

1.1. Standard Lead Time: Our current standard production lead time is posted on the shop banner and/or applicable product listing.

Lead time refers to weekday production time (Monday through Friday) and does not include weekends, holidays, or USPS transit time unless expressly stated otherwise.

1.2. Production Time vs. Shipping Time: Production time is the time required to prepare, create, customize, and package an order. Shipping time begins after production is complete and the order has been accepted into the USPS mail stream.

Production time and USPS transit time are separate.

1.3. Production Schedule: Orders are scheduled and produced according to Sixpence Handmade's production workflow, capacity, applicable lead times, production requirements, and rush commitments.

Sixpence Handmade may determine the order and manner in which work is scheduled and produced and is not required to complete orders strictly according to the chronological order in which purchases were received, provided applicable production commitments are met.

1.4. Required Order Information: Production may depend upon receipt of all information, materials, approvals, or other requirements necessary to complete the applicable order.

Customers are responsible for providing requested information promptly and accurately.

2. Rush Production and Expedited Shipping

2.1. Rush Production: Rush production options may be available on select orders. If a rush option is purchased, the stated rush timeframe applies to production time only.

2.2. Rush Example: If a 3-business-day rush is offered and purchased, the order will generally be completed by the end of the third applicable business day and shipped on the following business day using the USPS shipping method selected for the order, unless otherwise expressly stated.

2.3. Expedited Shipping: Selecting an expedited or upgraded USPS shipping service does not shorten Sixpence Handmade's production time.

Rush production and expedited shipping are separate services.

2.4. Delivery Estimates: USPS transit and delivery estimates are carrier estimates. Sixpence Handmade does not guarantee a specific delivery date based solely upon a USPS delivery estimate or the selection of an expedited USPS service.

3. Shipping Carrier and Service Area

3.1. USPS: Sixpence Handmade ships orders via United States Postal Service (USPS).

3.2. U.S. Shipping Only: Sixpence Handmade currently ships only to eligible United States addresses for which an applicable USPS shipping service is available.

International shipping is not offered.

3.3. Shipping Methods: Available USPS shipping services and applicable charges may be displayed at checkout or otherwise communicated as part of an order.

3.4. Tracking: Tracking information will be provided when available. After shipment, customers are responsible for monitoring the tracking information associated with their order.

4. USPS Possession, Transit, and Delays

4.1. USPS Possession: Once an order has been accepted into the USPS mail stream, its transportation, routing, handling, scanning, and delivery are performed by USPS.

Loss, damage, delay, misdelivery, or other shipping circumstances occurring while an order is in USPS possession and outside Sixpence Handmade's reasonable control are not considered errors in the production or fulfillment of the order by Sixpence Handmade.

4.2. Carrier Delays: Sixpence Handmade is not responsible, to the fullest extent permitted by applicable law, for USPS delays or other shipping circumstances outside our reasonable control, including weather, natural disasters, holidays, transportation disruptions, or other carrier-related events.

4.3. Delivery Dates: Sixpence Handmade does not guarantee a specific USPS delivery date unless expressly agreed otherwise in writing.

4.4. Production Delays: While Sixpence Handmade makes reasonable efforts to meet applicable production commitments, circumstances may occasionally arise that affect production.

If we become aware that an order cannot be shipped within an applicable promised timeframe, we will communicate with the customer regarding the delay and any options or rights applicable under the circumstances.

Nothing in this policy limits a cancellation, refund, or other consumer right that cannot legally be waived or limited.

5. USPS Loss, Damage, and Claims

5.1. Customer Responsibility for USPS Issues: Customers are responsible for contacting USPS directly regarding carrier-related delays, missing packages, loss, shipping damage, delivery disputes, misdelivery, or other USPS-related issues.

When applicable, the customer is responsible for initiating and pursuing the appropriate USPS inquiry, Missing Mail search, or claim in accordance with USPS requirements.

USPS Claims:
https://www.usps.com/help/claims.htm

USPS Customer Service:
1-800-ASK-USPS (1-800-275-8777)

5.2. Sixpence Handmade Documentation: If USPS requires information or documentation that must reasonably be provided by the sender in connection with a customer's inquiry or claim, Sixpence Handmade will provide available information or documentation necessary from our end.

Providing such information does not mean that Sixpence Handmade accepts responsibility for the USPS-related issue.

Sixpence Handmade is not responsible for managing, pursuing, or acting as an intermediary in a customer's USPS claim or investigation except where otherwise required by applicable law.

5.3. USPS Shipping Damage: If an item is damaged while in USPS possession, the customer is responsible for following USPS procedures for reporting the damage and pursuing any available claim.

Customers should retain the damaged item, shipping container, mailing label, packaging materials, and all contents until the USPS matter has been fully resolved. USPS may require the item and packaging to be presented for inspection.

Do not mail a USPS-damaged item back to Sixpence Handmade unless we specifically instruct you to do so.

5.4. USPS Compensation: Any compensation available for an eligible USPS loss or damage claim is subject to USPS eligibility requirements, insurance coverage, procedures, time limits, documentation requirements, and final determination.

Sixpence Handmade does not guarantee that USPS will approve or pay a claim.

5.5. Refunds, Replacements, and Remakes: A USPS loss, damage, delay, misdelivery, theft, or other carrier-related issue does not automatically entitle the customer to a refund, replacement, or remake from Sixpence Handmade.

Nothing in this section excludes or limits any responsibility or consumer right that cannot legally be excluded or limited.

6. Delivered, Missing, Stolen, or Post-Delivery Packages

6.1. Delivery Confirmation: If USPS tracking indicates that a package has been delivered, customers are responsible for promptly checking the delivery location and taking reasonable steps to locate and secure the package.

6.2. Delivered but Not Received: If USPS tracking indicates that a package was delivered but the customer cannot locate it, the customer should contact USPS directly regarding the delivery and follow any investigation, inquiry, or other procedure recommended by USPS.

A package shown by USPS as delivered is not considered a Sixpence Handmade production or fulfillment error solely because the customer is unable to locate the package after delivery.

6.3. Post-Delivery Loss or Damage: Once USPS has completed delivery, Sixpence Handmade is not responsible, to the fullest extent permitted by applicable law, for loss, theft, weather exposure, animal damage, mishandling, or other damage or events occurring after delivery.

This includes, without limitation, packages that are stolen, left exposed to weather, damaged by pets or other animals, damaged by household members or other persons, or otherwise lost or damaged after confirmed delivery.

Customers are encouraged to use a secure delivery location whenever possible.

7. Shipping Addresses and Returned Packages

7.1. Customer Responsibility: Customers are responsible for providing a complete and accurate shipping address.

Customers should carefully review their shipping information before completing a purchase.

7.2. Incorrect or Incomplete Addresses: Sixpence Handmade is not responsible for delivery problems resulting from an incorrect or incomplete shipping address supplied by the customer.

7.3. Address Corrections: If a customer requests an address correction after purchase but before shipment, Sixpence Handmade may attempt to accommodate the request when reasonably possible but cannot guarantee that the address can be changed once processing has begun.

Once an order has shipped, address changes or package-intercept options are subject to USPS availability, procedures, requirements, and applicable charges.

7.4. Returned or Undeliverable Packages: If USPS returns a package to Sixpence Handmade because of an incorrect or incomplete customer-provided address, refusal, failure to claim the package, or another delivery issue for which Sixpence Handmade is not responsible, the customer is responsible for any additional shipping charges required to resend the order.

The package will not be reshipped until applicable additional shipping charges have been paid.

If the package cannot reasonably be resent or another issue arises, the matter will be handled in accordance with the applicable Return and Refund Policy, Terms of Service, and applicable law.

8. Shipping Costs

8.1. Shipping Charges: Available USPS shipping methods and applicable shipping charges are displayed at checkout or otherwise communicated before the applicable purchase is completed.

8.2. Shipping Upgrades: If an expedited or upgraded USPS shipping service is selected, any additional shipping cost is the responsibility of the customer.

8.3. Production vs. Shipping: Shipping charges apply to the selected USPS shipping service and do not include or shorten production time unless a separate rush-production service has been offered and purchased.

9. Local Pickup

9.1. Availability: Local pickup may be available for eligible orders. Customers selecting or arranging local pickup will be notified when their order is ready and provided with applicable pickup instructions.

9.2. Unattended Pickup: When Sixpence Handmade is not available to personally provide an order to the customer, the completed order may be placed in a designated secured pickup box.

The customer may be provided with access instructions, including a lock-box code or other information necessary to retrieve a key and access the designated pickup box.

9.3. Access Information: Customers are responsible for keeping pickup codes, key information, and other access instructions confidential.

If a customer chooses to provide that information to another person, that person will be considered authorized by the customer to retrieve the order unless Sixpence Handmade has been notified otherwise before retrieval.

9.4. Completion of Pickup: An unattended local-pickup order is considered retrieved when the customer or a person using the customer's authorized pickup information physically removes the order from the designated pickup box.

Customers or their authorized persons are responsible for properly securing the pickup box after retrieval and returning any key according to the provided instructions.

9.5. After Retrieval: To the fullest extent permitted by applicable law, Sixpence Handmade is not responsible for loss, theft, damage, weather exposure, mishandling, or other events occurring after an order has been retrieved by the customer or a person using the customer's authorized pickup information.

Nothing in this section excludes or limits responsibility that cannot legally be excluded or limited.

9.6. Pickup Verification and Security: Areas associated with customer pickup may be monitored by video surveillance for security, loss prevention, order-verification, and related legitimate business purposes.

Additional information regarding the collection, use, and retention of video recordings is provided in our Privacy Policy.

10. Relationship to Other Policies

This Shipping Policy should be read together with Sixpence Handmade's Return and Refund Policy and Terms of Service.

Carrier-related problems are governed by this Shipping Policy and applicable USPS procedures. Product-production errors or other matters for which Sixpence Handmade may be responsible are governed by the applicable Return and Refund Policy and Terms of Service.

11. Contact Us

Questions regarding the shipment of an order or documentation that must reasonably be obtained from Sixpence Handmade for a USPS matter may be directed to:

Sixpence Handmade

Email: sixpencehandmade@yahoo.com

Mailing Address:
Sixpence Handmade
129 Reservation Drive
Spindale, NC 28160
United States

When contacting us regarding a shipment, please include your order number and tracking number, if available.

Thank you for choosing Sixpence Handmade!