Return and Refund Policy

Effective Date: 08/18/2026

At Sixpence Handmade, all finished products are made to order. While we may keep blank products and materials in stock, finished products are not produced until an order has been placed. Many of our products are also customized or personalized specifically for the customer.

Because of the handmade and made-to-order nature of our products, all sales are final. We do not accept returns or exchanges.

If you believe Sixpence Handmade made an error in fulfilling or producing your order, please contact us within the timeframe stated below so that we can review the issue and determine the appropriate resolution.

Damage, loss, theft, or other problems occurring during shipping or after delivery are addressed separately below and are not automatically considered an error by Sixpence Handmade.

1. Returns and Exchanges

1.1. Final Sale: All sales are considered final. We do not accept returns or exchanges due to change of mind, incorrect size, color, product, design, personalization, quantity, or other selection or preference made or approved by the customer.

1.2. Customer Responsibility: Customers are responsible for carefully reviewing all order information before completing a purchase, including the product, size, color, quantity, design, personalization, spelling, placement, shipping information, and any other applicable specifications.

For custom orders, customers are also responsible for reviewing and approving all specifications contained in the applicable listing, order form, mockup, proof, or other approved order information before completing the purchase.

1.3. Customer-Provided or Approved Information: Sixpence Handmade is not responsible for errors resulting from information, spelling, wording, measurements, specifications, artwork, designs, selections, or other details provided or approved by the customer.

1.4. Handmade Variations: Because our products are handmade and/or individually customized, slight variations in color, placement, stitching, embroidery, fabric, texture, alignment, sizing, or finish may occur. These variations are normal characteristics of handmade and customized products and are not considered defects when they do not materially affect the intended appearance, function, or use of the product.

2. Errors or Problems With Your Order

2.1. Reporting a Sixpence Handmade Error: If you believe Sixpence Handmade made an error in fulfilling or producing your order, please contact us as soon as possible and within 24 hours of USPS delivery confirmation or customer pickup, as applicable, to request resolution under this policy.

For unattended local pickup, the 24-hour reporting period begins when the order is retrieved from the designated pickup location.

Please include your order number, a description of the issue, and clear photographs showing the reported problem.

2.2. Review of Claims: Submission of a claim does not automatically establish that an item is defective or incorrectly made. Sixpence Handmade reserves the right to review the information and photographs provided and, when reasonably necessary, require the item to be returned for inspection before determining whether an error occurred and the appropriate resolution.

Normal handmade variations described in Section 1.4 are not considered defects.

2.3. Confirmed Sixpence Handmade Error: If we determine that Sixpence Handmade made an error in fulfilling or producing your order, we will provide an appropriate resolution. Depending on the circumstances, this may include correction or repair of the original item, replacement, refund, store credit, or another reasonable resolution determined by Sixpence Handmade.

2.4. Authorized Returns: Sixpence Handmade may require the original item to be returned before a refund, repair, replacement, or other resolution is issued or completed.

If a return is required because of a confirmed error by Sixpence Handmade, we will provide return instructions and arrange or reimburse reasonable return shipping costs.

Do not return or mail an item to Sixpence Handmade unless you have first contacted us and received return authorization and instructions. If an item is returned without prior authorization and Sixpence Handmade determines that the reported issue is not our responsibility, the customer will be responsible for any additional shipping charges required to return the item to them. The item will not be reshipped until the applicable shipping charges have been paid.

2.5. Inspection of Returned Items: When an item is returned for inspection, Sixpence Handmade may inspect the item after it is received to confirm the reported issue and determine the appropriate resolution.

If inspection shows that the reported condition is a normal handmade variation, resulted from customer-provided or customer-approved information, misuse, improper care, alteration, normal wear and tear, shipping or post-delivery damage, damage occurring after customer pickup, or another circumstance for which Sixpence Handmade is not responsible, the item may not qualify for a refund, replacement, repair, or other remedy from Sixpence Handmade under this policy.

2.6. Timing of Replacement, Correction, or Repair: If an item must be returned for inspection, production of a replacement, correction, or repair may not begin until the returned item has been received and reviewed by Sixpence Handmade.

Any production timeframe provided for a replacement, correction, or repair will begin after the required return and review have been completed unless Sixpence Handmade expressly agrees otherwise.

3. USPS Shipping Damage, Loss, Theft, and Delivery Issues

3.1. USPS Shipping: Orders are shipped via USPS. Once an order has been accepted into the possession of USPS, loss, damage, delay, misdelivery, or other shipping and delivery circumstances outside Sixpence Handmade's reasonable control are not considered errors in the production or fulfillment of the order by Sixpence Handmade.

3.2. USPS Claims: Claims involving packages lost or damaged while in the possession of USPS are subject to USPS eligibility requirements, procedures, time limits, insurance coverage, and other applicable USPS policies.

Customers should contact USPS directly regarding carrier-related loss, damage, or delivery issues and, when eligible, initiate the appropriate claim, inquiry, or missing-mail process with USPS.

USPS Claims:
https://www.usps.com/help/claims.htm

USPS Customer Service:
1-800-ASK-USPS (1-800-275-8777)

3.3. Information From Sixpence Handmade: If USPS requires documentation or information that must be provided by the sender in connection with a customer's claim or inquiry, Sixpence Handmade will reasonably provide available documentation or information necessary from our end.

Providing such documentation or information does not mean that Sixpence Handmade has accepted responsibility for the loss, damage, delay, or delivery issue, nor does it obligate Sixpence Handmade to manage, pursue, or communicate with USPS on the customer's behalf except where otherwise required by applicable law.

3.4. Damage During USPS Transit: If an item is damaged while in the possession of USPS, the customer is responsible for following USPS procedures for reporting the damage and pursuing any available claim.

Customers should retain the damaged item, shipping container, mailing label, packaging materials, and all contents received until the USPS claim or inquiry has been fully resolved. USPS may require the damaged item and packaging to be presented for inspection.

Do not mail a USPS-damaged item back to Sixpence Handmade unless we specifically instruct you to do so.

3.5. Lost or Delayed Packages: If a package is lost or delayed while in the possession of USPS, the customer should contact USPS directly and follow the applicable USPS procedures for tracking, missing mail, inquiries, or claims.

Sixpence Handmade will provide available sender documentation or information reasonably required from us but is not responsible for managing the customer's communications or claim with USPS except where otherwise required by applicable law.

3.6. Delivered Packages: Once USPS tracking confirms that a package has been delivered to the shipping address provided with the order, Sixpence Handmade is not responsible for loss, theft, weather exposure, animal damage, accidental damage, improper handling, or other loss or damage occurring after delivery, except where otherwise required by applicable law.

This includes, without limitation, packages that are stolen, left exposed to weather, damaged by pets or other animals, damaged by household members or other persons, or otherwise lost or damaged after confirmed delivery.

3.7. Delivered but Not Received: If USPS tracking indicates that a package was delivered but the customer cannot locate it, the customer should contact USPS directly regarding the delivery and follow any investigation, inquiry, or other procedure recommended by USPS.

A package shown by USPS as delivered is not considered a Sixpence Handmade production or fulfillment error solely because the customer is unable to locate the package after delivery.

3.8. Refunds, Replacements, and Remakes: A USPS loss, damage, delay, misdelivery, theft, or other carrier-related issue does not automatically entitle the customer to a refund, replacement, or remake from Sixpence Handmade.

Any compensation available for a qualifying USPS loss or damage claim is subject to USPS eligibility requirements, insurance coverage, claim procedures, and determination. Sixpence Handmade does not guarantee the approval or payment of any USPS claim.

Nothing in this section is intended to exclude or limit any responsibility or consumer right that cannot legally be excluded or limited.

4. Custom Orders and Order Changes

4.1. Final Approval Before Purchase: Customers are responsible for carefully reviewing and approving all custom-order specifications before completing the purchase. This includes, as applicable, the product, size, color, quantity, design, personalization, spelling, wording, placement, artwork, mockup, proof, and any other order specifications.

4.2. Purchase Constitutes Final Approval: By completing the purchase, the customer confirms that all applicable order details and specifications have been reviewed and approved as submitted. Once an order has been purchased, customer-requested changes or corrections will not be accepted.

Customers should not complete their purchase until they are satisfied that all order information is complete and correct.

4.3. Customer-Approved Errors: Sixpence Handmade is not responsible for errors in spelling, wording, personalization, size, color, design, placement, artwork, or other specifications that were provided or approved by the customer before purchase.

4.4. Rush Orders: Rush orders are final immediately upon purchase and cannot be changed. Customers purchasing rush production are responsible for ensuring that all order details and specifications are complete, correct, and approved before completing the purchase.

Nothing in this section prevents Sixpence Handmade from correcting an error made by Sixpence Handmade or limits any right or remedy that cannot legally be excluded or limited.

5. Order Cancellations

5.1. No Customer-Requested Cancellations: Because all finished products are made to order and order processing, material preparation, purchasing, digitizing, design preparation, scheduling, or production may begin promptly after an order is placed, orders cannot be canceled by the customer after purchase.

Customers are responsible for reviewing the complete order and applicable policies before submitting payment.

5.2. Rush Orders: Rush orders cannot be canceled after purchase. Rush production reserves accelerated production capacity and may require immediate processing, preparation, purchasing, scheduling, or production.

5.3. Exceptions Required by Law: The no-cancellation policy does not apply when cancellation or a refund is required by applicable law. This may include circumstances in which Sixpence Handmade is unable to ship an order within the applicable promised timeframe and the customer has a right under applicable law to decline a revised shipment date and cancel the affected order.

Nothing in this section is intended to waive or limit a cancellation, refund, or other consumer right that cannot legally be waived or limited.

6. Order Cancellation by Sixpence Handmade

6.1. Right to Cancel: Sixpence Handmade reserves the right to cancel an order when reasonably necessary, including if a blank product or required material is unavailable, there is an error in pricing or product information, we are unable to fulfill the order as requested, suspected fraudulent activity is identified, necessary order information is not provided, or we are unable to meet a required production timeframe.

6.2. Customer Communication: If we are unable to fulfill your order or require additional information before proceeding, we will contact you using the contact information associated with your order.

6.3. No Response: If we contact you regarding an issue that prevents us from completing your order and do not receive a response within 48 hours, Sixpence Handmade reserves the right to cancel the affected order and issue a refund for any amount paid for the canceled order or canceled portion of the order.

6.4. Refund Following Cancellation by Sixpence Handmade: If Sixpence Handmade cancels an order after payment has been received, we will refund the amount paid for the canceled order or affected portion of the order, as applicable.

7. Customer-Provided Items

7.1. Customer-Provided Garments and Other Items: If you provide your own garment, textile, bag, hat, or other item for customization, you acknowledge that the item may need to be handled, measured, marked, hooped, clamped, stitched, embroidered, printed, pressed, heated, treated, or otherwise processed as reasonably necessary to complete the requested customization.

7.2. Inherent Risks: While Sixpence Handmade takes reasonable precautions when working with customer-provided items, customization processes involve inherent risks. These risks may include, without limitation, needle or hoop marks, impressions, discoloration, scorching, adhesive or press marks, distortion, shrinkage, stretching, fabric damage, thread or seam damage, equipment-related damage, or other changes to the item.

7.3. Existing Condition and Materials: Customer-provided items may react unpredictably to embroidery, printing, pressing, heat, adhesives, stabilizers, hooping, clamping, or other customization processes because of the item's fabric, coatings, dyes, construction, age, previous use, existing damage, manufacturing defects, or other characteristics outside Sixpence Handmade's control.

7.4. Assumption of Risk: By providing an item to Sixpence Handmade for customization, the customer acknowledges and accepts the ordinary and reasonably foreseeable risks associated with the requested customization process.

7.5. Limitation of Responsibility: To the maximum extent permitted by applicable law, Sixpence Handmade is not responsible for loss, damage, discoloration, distortion, shrinkage, defects, or other issues with a customer-provided item when the issue results from the item's existing condition, construction, fabric, materials, coatings, dyes, manufacturing, prior use, or an ordinary and reasonably foreseeable risk of the customization process rather than negligence or other conduct for which liability cannot legally be excluded.

Nothing in this section is intended to exclude or limit liability that cannot legally be excluded or limited.

8. Refunds

8.1. Approved Refunds: When a refund is approved under this policy, it will be issued to the original payment method used for the order unless another method is required or agreed upon.

8.2. Return Before Refund: Sixpence Handmade may require the applicable product to be returned and received before issuing an approved refund.

8.3. Processing Time: Once a refund has been issued by Sixpence Handmade, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

8.4. Non-Refundable Situations: Except where otherwise required by applicable law, situations in which refunds are not available include, but are not limited to, the following:

• Change of mind or customer preference;
• Incorrect size, color, quantity, product, or other selection made by the customer;
• Personalization, spelling, design, placement, or specification information provided or approved by the customer;
• Failure to review order details before completing the purchase;
• Normal handmade variations that do not materially affect the product;
• Normal wear and tear;
• Misuse or improper care;
• Unauthorized alterations or modifications;
• Damage occurring after confirmed delivery;
• Shipping loss or damage for which Sixpence Handmade is not responsible under Section 3; or
• Issues with customer-provided items for which Sixpence Handmade is not responsible under Section 7.

9. Contact Us

If you have a question or concern regarding a return, refund, cancellation, order error, or damaged item, please contact us as soon as possible.

Email: sixpencehandmade@yahoo.com

Mailing Address:
Sixpence Handmade
129 Reservation Drive
Spindale, NC 28160
United States

Please include your order number, a brief description of the issue, and photographs when applicable so that we can assist you as efficiently as possible.

Thank you for choosing Sixpence Handmade! We appreciate your support.