Privacy Policy

Effective Date: 08/18/2026

Sixpence Handmade operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"). Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Sixpence Handmade collects, uses, discloses, stores, and otherwise processes personal information when you visit or use our website, make a purchase, submit information for a custom order, communicate with us, or otherwise interact with our Services.

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

1.1. Information You Provide: Depending on how you interact with our Services, we may collect information that you voluntarily provide to us, including:

• Name;
• Billing and shipping address;
• Email address;
• Telephone number;
• Account information, if you create an account;
• Order and transaction information;
• Product preferences and information related to your purchases;
• Personalization and customization information;
• Names, dates, wording, measurements, sizes, colors, and other information submitted for an order;
• Photographs, screenshots, artwork, logos, graphics, designs, inspiration or reference images, links, and other customer-submitted materials;
• Information contained in order forms, specification sheets, mockups, proofs, approvals, or revisions;
• Information included in emails, messages, forms, or other communications with us; and
• Other information reasonably necessary to respond to your request, process an order, provide customer service, or operate our business.

1.2. Payment Information: Payments made through our online store are processed through Shopify and/or applicable payment providers. Those providers may collect and process payment-card, billing, transaction, and related information in accordance with their own privacy policies, terms, security practices, and applicable law.

Sixpence Handmade may receive transaction information necessary to process, document, refund, or otherwise administer an order, but payment information processed directly by a payment provider is subject to that provider's systems and practices.

1.3. Automatically Collected Information: When you visit or use our website, certain information may be collected automatically by Shopify, our website, or third-party technologies used with the Services. This information may include:

• IP address;
• Browser type;
• Device information;
• Network information;
• Pages viewed;
• Referring or exit pages;
• Dates and times of visits;
• Interactions with our website; and
• Other technical or usage information collected through cookies and similar technologies.

1.4. Security and Pickup-Area Video: Sixpence Handmade may use video surveillance in areas associated with our premises, property, and customer pickup locations.

These recordings may capture a person's image, actions, date and time of arrival or pickup, vehicle or other information visible within the monitored area.

Video surveillance is used for legitimate business purposes such as security, loss prevention, protection of property, verification of customer pickup, investigation of order or security-related issues, dispute resolution, and establishment, exercise, or defense of legal claims.

Recordings may be retained for a reasonable period based on our business, security, recordkeeping, or legal needs and may be retained longer when reasonably necessary in connection with an incident, dispute, claim, investigation, or legal obligation.

2. How We Collect Information

We may collect information:

• Directly from you when you place an order, create an account, submit a custom-order request, provide personalization or reference materials, contact us, or otherwise provide information;
• Automatically through our website, Shopify, cookies, and similar technologies;
• From Shopify and service providers that assist us in operating our business;
• From payment processors, shipping providers, fraud-prevention providers, analytics providers, marketing providers, and other service providers, as applicable; and
• From other sources when reasonably necessary to provide our Services, fulfill your requests, protect our business, or comply with applicable law.

3. How We Use Your Information

We may use information we collect to:

• Process, prepare, produce, and fulfill orders;
• Process and administer payments, refunds, and transactions;
• Create and personalize products according to customer instructions and approvals;
• Prepare and maintain order forms, specification sheets, mockups, proofs, and other order documentation;
• Verify and document custom-order specifications, approvals, revisions, and transaction history;
• Purchase or prepare materials needed to fulfill an order;
• Arrange shipping, delivery, and local pickup;
• Verify or document retrieval of local-pickup orders;
• Maintain security and monitor areas associated with our premises and customer pickup locations;
• Communicate with you regarding orders, custom requests, approvals, shipping, pickup, or other transactions;
• Respond to customer-service questions, concerns, claims, or requests;
• Maintain customer accounts;
• Maintain business, order, accounting, tax, transaction, security, and other appropriate records;
• Resolve disputes and document the circumstances of an order, pickup, or transaction;
• Detect, investigate, and prevent fraud, theft, unauthorized activity, abuse, or misuse;
• Protect the rights, property, safety, reputation, and legitimate business interests of Sixpence Handmade, our customers, and others;
• Operate, maintain, secure, troubleshoot, and improve our website and Services;
• Understand how customers use our website and Services;
• Send promotional or marketing communications when permitted by applicable law and according to your preferences;
• Establish, exercise, or defend legal claims;
• Respond to valid legal requests or proceedings; and
• Comply with applicable legal, regulatory, tax, accounting, or other obligations.

We may also use information for other purposes disclosed to you at the time it is collected or as otherwise permitted or required by applicable law.

4. How We Disclose Information

4.1. Service Providers: We may disclose or make information available to Shopify and other service providers that perform services for us or help us operate our business. Depending on the services we use, these may include providers involved in:

• Payment processing;
• Website hosting and ecommerce technology;
• Order processing or fulfillment;
• Shipping and delivery;
• Customer service;
• Email and communications;
• Data storage;
• Security and fraud prevention;
• Analytics and website functionality;
• Accounting or business administration;
• Marketing or advertising, if applicable; and
• Other services reasonably necessary to operate our business.

These providers may process information according to their respective agreements, privacy policies, practices, and applicable law.

4.2. Legal and Business Purposes: We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, court order, subpoena, or other valid legal process;
• Respond to lawful requests from government or regulatory authorities;
• Investigate suspected fraud, unlawful conduct, abuse, or violations of our agreements or policies;
• Protect or enforce our rights, property, contracts, policies, or legitimate business interests;
• Protect the safety or rights of our customers, business, or others; or
• Establish, exercise, or defend legal claims.

4.3. Business Transactions: Information may be disclosed or transferred as reasonably necessary in connection with a merger, acquisition, sale or transfer of assets, financing, reorganization, bankruptcy, or similar business transaction.

4.4. Sale and Sharing of Personal Information: Sixpence Handmade does not sell personal information for money.

Depending on the Shopify features, analytics, advertising, marketing, or other third-party services used with our store, certain disclosures may be considered a "sale," "sharing," or use for targeted or cross-context behavioral advertising under some privacy laws even when no money is exchanged.

Where applicable law provides a right to opt out of such processing, eligible customers may exercise that right through available privacy controls.

5. Shopify and Our Online Store

Our online store is hosted and powered by Shopify. Shopify collects and processes certain personal information relating to your interaction with our store in order to provide, maintain, secure, and improve its services.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers, including providers that may operate in countries other than the country in which you reside.

Shopify may process information relating to your interaction with our store in accordance with its own privacy policies, terms, and applicable law.

For additional information regarding Shopify's privacy practices, please review Shopify's privacy information.

6. Cookies and Similar Technologies

Our website, Shopify, and third-party services used with our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Operate and maintain the website;
• Remember preferences;
• Maintain security;
• Enable shopping-cart and checkout functionality;
• Understand website traffic and usage;
• Analyze website performance;
• Improve the shopping experience; and
• Support advertising, marketing, or personalization where applicable.

You may be able to control or restrict cookies through your browser settings and, where available, through privacy or cookie controls provided on our website.

Disabling or blocking certain technologies may affect the functionality or availability of portions of our website.

7. Customer-Submitted Materials, Inspiration Images, and Custom Orders

7.1. Customer-Submitted Materials: Customers may provide Sixpence Handmade with names, photographs, screenshots, artwork, logos, text, graphics, designs, inspiration or reference images, links, or other materials in connection with an inquiry, custom order, personalization request, or other transaction.

We may collect, use, reproduce, store, or include those materials as reasonably necessary to communicate with the customer, prepare order specifications, create mockups or proofs, document customer instructions or approvals, produce and fulfill the order, provide customer service, maintain appropriate business records, resolve disputes, or protect our legitimate business interests.

7.2. Order Forms and Specification Sheets: Customer-submitted materials may be included on internal order forms, specification sheets, mockups, proofs, production documentation, or other records used to communicate, document, prepare, produce, or verify an order.

7.3. Third-Party Materials: The inclusion of a third-party photograph, screenshot, design, artwork, logo, reference image, or other material in Sixpence Handmade's order documentation does not constitute a claim by Sixpence Handmade of ownership, authorship, creation, or other rights in that material or in third-party work depicted in the material.

Third-party materials remain subject to the rights of their respective owners.

7.4. Customer Responsibility for Submitted Materials: Customers are responsible for ensuring that they have all rights, licenses, permissions, consents, and authorizations necessary to provide and request the use, reproduction, modification, embroidery, printing, or other customization of any photographs, artwork, logos, trademarks, service marks, trade names, business or organization logos, school or team logos, sports-related marks, characters, graphics, designs, names, images, likenesses, or other materials submitted to Sixpence Handmade.

If a customer does not personally own or otherwise have authority to authorize the requested use of protected material, Sixpence Handmade may require written authorization from the applicable rights holder before accepting or finalizing the order. The authorization should specifically identify the material and authorize Sixpence Handmade to reproduce or otherwise use it for the requested purpose. Sixpence Handmade may also require the name, title, organization, telephone number, email address, or other appropriate contact information for the person granting authorization so that the authorization may be independently verified.

Sixpence Handmade reserves the right to contact the purported rights holder or authorizing organization directly to verify any authorization provided. An order involving such material may be declined, canceled, or placed on hold if authorization cannot be verified to our satisfaction or if we otherwise believe the requested use may infringe or violate intellectual-property, privacy, publicity, or other rights or applicable law.

Submission of material or written authorization does not require Sixpence Handmade to accept or complete a requested order.

Submission of any material to Sixpence Handmade does not constitute a representation by Sixpence Handmade that the material may lawfully be reproduced or used. Sixpence Handmade does not claim ownership of customer-submitted or third-party materials merely because they are received, displayed on an order form or specification sheet, or used as reference material.

Additional terms governing customer-submitted materials, intellectual property, customer representations, authorization verification, and responsibility for authorized use are provided in our Terms of Service.

8. Communications and Marketing

8.1. Transactional Communications: If you provide an email address, telephone number, or other contact information, we may use it to communicate with you regarding your order, custom request, account, approval, payment, shipping, customer-service request, or other transaction.

These communications may be necessary to provide the Services you requested.

8.2. Marketing Communications: If you choose to receive promotional or marketing communications from us, we may use the contact information you provided for those purposes as permitted by applicable law.

You may unsubscribe from promotional emails by following the unsubscribe instructions included in those communications or using other available preference controls.

8.3. Transactional Messages After Opt-Out: Opting out of marketing communications will not prevent us from sending non-promotional communications reasonably necessary to administer an order, account, transaction, customer-service matter, legal notice, or similar business relationship.

9. Children's Privacy

Our website and Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information directly from children in a manner prohibited by applicable law.

Adults may purchase products for children and may provide information relating to a child when reasonably necessary to personalize or fulfill an order. Such information may include a child's name, initials, birth date, age, school, team, or other personalization information voluntarily provided by the purchasing customer.

Customers should provide only the information reasonably necessary for the requested product or personalization.

If you believe personal information concerning a child has been provided to us improperly, please contact us so that we can review the circumstances and take appropriate action where required.

10. Data Security

We use reasonable administrative, technical, and physical measures appropriate to our business and the nature of the information we handle to help protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

However, no website, electronic transmission, storage system, or security measure can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to, processed by, or stored through our website, Shopify, service providers, electronic communications, or other systems.

Customers should use appropriate caution when transmitting sensitive information electronically.

11. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, which may include:

• Processing and fulfilling orders;
• Maintaining order and transaction histories;
• Maintaining custom-order specifications, proofs, approvals, and related communications;
• Providing customer service;
• Maintaining accounting, tax, and business records;
• Resolving disputes;
• Preventing or investigating fraud or abuse;
• Establishing, exercising, or defending legal claims;
• Enforcing our agreements and policies; and
• Complying with legal, regulatory, accounting, tax, or other obligations.

Retention periods may vary depending on the type of information, the purpose for which it is maintained, applicable legal requirements, and legitimate business needs.

When information is no longer reasonably necessary, we may delete, destroy, anonymize, or otherwise dispose of it as appropriate.

12. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights concerning your personal information. These may include the right to:

• Request access to certain personal information;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Request a portable copy of certain personal information;
• Opt out of certain types of sale, sharing, targeted advertising, or other processing where applicable;
• Withdraw consent where processing is based on consent and applicable law permits withdrawal; and
• Exercise other privacy rights provided by applicable law.

Privacy rights are not absolute and may be subject to exceptions, limitations, eligibility requirements, identity verification, record-retention obligations, legal claims, or other requirements permitted by law.

For example, a request to delete information does not necessarily require Sixpence Handmade to delete records that we are permitted or required to retain for legitimate business, transaction, tax, accounting, fraud-prevention, dispute-resolution, legal, or compliance purposes.

We may request information reasonably necessary to verify your identity or authority before processing certain requests.

To exercise an applicable privacy right, please contact us using the information provided below or use privacy controls made available through our website, where applicable.

13. Third-Party Websites and Services

Our website may contain links to or integrate with websites, social-media platforms, payment providers, shipping services, applications, or other third-party services that are not operated or controlled by Sixpence Handmade.

Sixpence Handmade is not responsible for the privacy, security, content, availability, or practices of third-party websites or services.

Your interaction with a third-party website or service is subject to that third party's own terms, privacy policies, and practices. We encourage customers to review those policies before providing information to a third party.

14. International Data Transfers

Because Shopify and certain service providers may operate internationally, personal information may be transferred to, stored in, accessed from, or processed in countries outside the country in which you reside.

The privacy and data-protection laws of those countries may differ from those in your jurisdiction.

Where applicable law requires particular safeguards or protections for an international transfer, the applicable service provider or party responsible for the transfer will use measures required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, third-party services, or applicable legal requirements.

When we update this Privacy Policy, we will post the revised version and update the Effective Date.

Changes will apply as permitted by applicable law. Where applicable law requires additional notice or consent regarding a material change in how personal information is handled, we will provide such notice or obtain such consent as required.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or wish to submit an applicable privacy request, please contact us at:

Email: sixpencehandmade@yahoo.com

Mailing Address:
Sixpence Handmade
129 Reservation Drive
Spindale, NC 28160
United States